Policies

Pet Policy

A lot of pets travel with their families and we have even had a bird come to stay. We do have some expectations and also want you to know what we are able to offer so have the following requirements:

  • Accommodation with your pet is not available through our on-line booking. Bookings need to be made via email or phone
  • A one off charge of $50 will added to your booking
  • Should you arrive with a pet without prior notice a minimum fee of $100 will be added to your booking
  • In some circumstances, such as multiple pets or large dogs, references or a bond may be requested

Cancellation policy

Cancellations made within 7 days of booking arrival date incur a 100% cancellation fee. For online bookings cancellations made with more than 7 days notice incur an administration charge of 30% of total booking fee.
We encourage these customers to purchase travel insurance to cover any unforeseen circumstances.

  • Guests will receive their full refundable deposit plus:
  • a 50% refund of their paid rental costs if they cancel at least four weeks before the start of their reservation; or
  • a 25% refund of their paid rental costs if they cancel up to two weeks before the start of their reservation.